Before you ride

Terms & Booking Policy

Effective October 2, 2026

These terms apply to quotes, reservations and rides with JXV Limo Services. By booking a ride, you agree to them. If anything here differs from the written confirmation for your trip, your confirmation controls.

Quotes and reservations

• A quote request is not a reservation. Your ride is booked only after we confirm it with you by text or email.
• Quotes are based on the details you give us: date, time, stops, passengers, luggage and vehicle. If the trip changes, the price may change.
• Extra stops, added pickups or route changes requested during the ride may add time and cost.

Payment and deposits

• We accept major credit and debit cards, digital payments and cash, as stated in your confirmation.
• We may require a deposit to hold your date, especially for weddings, proms, wine tours, holidays and Sprinter bookings. Any deposit amount is listed in your confirmation.
• Gratuity is not included unless your confirmation says so, and is at your discretion.
• Tolls, parking, airport fees and similar costs are included in your quote unless your confirmation lists them separately.

Changes and cancellations

• To change or cancel, call or text (646) 360-8236 as early as possible.
• SUV and sedan rides: cancellations made at least 24 hours before pickup are free.
• Sprinter vans, weddings, proms, wine tours and holiday bookings: cancellations must be made at least 7 days before pickup to receive a refund or credit of any deposit.
• Late cancellations, and no-shows where the chauffeur arrives and you do not take the ride, may be charged up to the full fare.

Wait time and overtime

• Local pickups include 15 minutes of free wait time from the scheduled pickup.
• Hourly bookings are billed for the time reserved. Time beyond the reservation is billed as overtime at the rate in your confirmation.
• Additional wait time beyond the free period may be charged.

Airport and cruise pickups

• Please give us your flight number. We track flights, so if your flight is early or late, we adjust.
• Free wait time starts when your flight lands: 30 minutes for domestic flights and 60 minutes for international flights, to allow for baggage claim and customs.
• For cruise pickups, free wait time starts at the ship's scheduled disembarkation time and is listed in your confirmation.
• Text us when you have your bags so your chauffeur can meet you at the right spot.

Passengers and capacity

• By law, we cannot carry more passengers than the vehicle has seat belts. Our SUVs seat up to 6 and our Sprinters up to 14.
• Luggage must fit safely in the vehicle. If your group or luggage will not fit, we will tell you before the trip and suggest the right vehicle.

Child car seats

• New York law requires children under 8 to ride in an appropriate child restraint. Tell us the number of children and their ages or sizes when you book.
• We can provide infant, toddler and booster seats on request. You are also welcome to bring your own.
• A parent or guardian is responsible for confirming each child is properly secured.

Conduct, alcohol and smoking

• All vehicles are non-smoking and non-vaping.
• Illegal drugs are not permitted. No alcohol may be served to or consumed by anyone under 21. Any fines resulting from passenger behavior are the responsibility of the person who booked.
• For everyone's safety, the chauffeur may end a ride without refund if a passenger is unsafe, abusive or breaking the law.
• All passengers must wear seat belts.

Damage and cleaning

• The person who booked is responsible for damage to the vehicle caused by their passengers.
• If the vehicle needs special cleaning after a ride, for example because of spills or illness, a cleaning fee will be charged based on the cost of cleaning and time out of service.

Delays and things outside our control

We plan for traffic, but we are not responsible for delays caused by weather, road closures, accidents, police activity or other events outside our control. If a vehicle has a mechanical problem, we will do our best to send a replacement vehicle or reschedule.

Lost and found

Please check the vehicle before you leave. We are not responsible for items left behind, but we will hold anything we find and help you get it back. Call or text (646) 360-8236.

Liability

To the extent the law allows, our responsibility for any claim related to a ride is limited to the amount you paid for that ride. Nothing in these terms limits rights you have under New York law that cannot be waived.

Using this website

Information on this site, including photos, vehicle details, distances and drive times, is provided for general information and may change. Distances and times are estimates. Photos, text and the JXV name and logo belong to JXV Limo Services and may not be copied without permission. Vehicle brand names such as Chevrolet, Cadillac, Mercedes-Benz and Rolls-Royce are trademarks of their owners and are used only to describe the vehicles we operate. JXV Limo Services is not affiliated with or endorsed by these manufacturers.

Governing law

These terms are governed by the laws of the State of New York.

Questions? Call or text (646) 360-8236 or email john@jxvlimo.com.